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Control of Non-Conformance, Corrective Action and OFI

1. Purpose

This procedure covers all control measures for non-conformances, corrective actions and opportunity for improvement.

2. Scope

Defines the process by :

  1. Ensuring the right way to do the corrective action on non-conformance of activities that related to products and services.
  2. Action taken on the non-conformance that has been detected and to do corrective actions from the source.
  3. Create the preventives action for non-conformance from occur.
  4. Defines with investigation and analysis for non-conformance when occur.
  5. Improves the corrective actions that has been taken
  6. Defines the opportunity for improvement

3. Reference

  1. ISO9001:2015 - Clause 8.7 - Control of Nonconforming Outputs

4. Abbreviation

  1. NCR - Non Conformance Request
  2. CAR - Corrective Action Request
  3. OFI - Opportunity for Improvement
  4. PIC - Person in Charge

5. Control of Non-Conformance Process

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6. Corrective Action Process

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7. Opportunity For Improvement

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8. List of Form

  1. Form A: Customer Complaint Form
  2. Form B: IQA Non-compliance Report
  3. Form C: Customer Satisfaction Survey Rating

9. Record of Document

Non Conformance:

  1. - 2018
  2. - 2019

Corrective ACtion:

  1. - 2018
  2. - 2019

Opportunity For Improvement:

  1. - 2018
  2. - 2019